The shortest line to your customer.
WhatsApp is the channel your customers open every day anyway. Mercurios turns it into a CRM channel: messages straight from the customer record, templates, history and an AI inbox that triages incoming enquiries and suggests replies.
What Mercurios makes of it.
Messages from the customer record
Sales staff message customers directly from the profile — with context from purchase history and preferences, no private phone.
AI inbox
Incoming messages are categorised, prioritised and given reply suggestions — the store answers more enquiries in less time.
Templates & compliance
Approved message templates, opt-in management and full history per customer — auditable and GDPR-compliant.
Productive in four steps.
Connect the WABA
The WhatsApp Business account is connected via the Cloud API.
Approve templates
Message templates are created and submitted to Meta for approval.
Manage opt-ins
Consent is tracked in the customer record — traceable per channel.
Go
Messages, AI inbox and campaign triggers run in daily business.
Common questions about the integration.
No. Communication runs through the company's WhatsApp Business account, directly from Mercurios — with roles, history and no private numbers.
These integrations complement each other in the same data core.
Ready to orchestrate your retail autonomously?
A 30-minute intro call. We show you Mercurios live on your data — and tell you honestly whether it pays off today.