Receipts become relationships.
60,000 customer records with real purchase history, RFM and churn scores, AI buying insights and a seller match for every top customer. CRM not as a card index but as orchestration of the next best action.
One file — everything that matters.
The customer file ties ProHandel master data with ProHandel sales, wallet passes, vouchers and AI buying insights. You see top supplier, top category, top seller and the next best actions — all in one view.
- Full purchase history from the ERP, with article-level detail per receipt
- RFM scoring, churn risk, lifecycle and engagement score
- AI buying insights: top supplier, top category, top article, top seller
- Wallet pass, vouchers, birthday and opt-in status — on a single page
Everything real customer work needs.
Search, segment, enrich, contact — and keep one consistent view of every relationship.
Customer file
360° profile with purchase history, RFM, churn, wallet, vouchers and buying insights.
Customer search & creation
Search by name, email or phone — detect duplicates and create new records in seconds.
Purchase history
Receipt-level history with article detail, branch, seller and margin.
Customer segments
RFM, churn, lifecycle and activity segments — in real time, with drilldown to each customer.
Customer analytics
Cohorts, growth, wallet adoption and data quality at a glance — as a live dashboard.
Birthday customers
Upcoming birthdays with automatic wallet voucher and personal push.
Voucher engine
Rule-based vouchers — including geofence-triggered — with tracking and redemption stats.
AI customer recs
Curiosity proposes next best actions: who to reactivate, who needs a coaching touch.
Hyperlink customers
Online buyers from the Hyperlink stack alongside ProHandel customers in one view.
Customer information system
BetaCentral notes and workflow system for personal customer interactions on the floor.
How the relationship stays alive.
Pull master data
More than 60,000 customers from ProHandel V3 are synced daily and linked with Hyperlink, Shopify and wallet data.
Enrich purchases
Per customer, sales are pulled from ProHandel V2 and aggregated into buying insights — top supplier, top category, top seller.
Build segments
RFM, churn, lifecycle and engagement run automatically — segments are available in real time for newsletter, push and wallet.
Trigger an action
Newsletter, WhatsApp, wallet push, voucher or coaching note for sellers — orchestrated through Curiosity.
What plays well with this suite.
AI insights & agents
Conversational control room for the entire organisation — from the shop floor to the boardroom.
Assortment & replenishment
From classic replenishment to AI-driven assortment planning — at store and marketplace level.
Digital loyalty card & push
Apple and Google wallet passes that walk with the customer — with geofence-triggered push campaigns.
Ready to orchestrate your retail autonomously?
A 30-minute intro call. We show you Mercurios live on your data — and tell you honestly whether it pays off today.